Contact Us

We'd love to hear from you! Get in touch with the Lilitales team.

Email Us

For general inquiries, support, or feedback:

lilitalesbooks@gmail.com

We typically respond within 24-48 hours

Visit Us

Lilitales
Thelakattu, Ayakkadu
Thrikkariyoor PO
Kothamangalam
Ernakulam, Kerala 686692
India

Business Hours

Monday - Friday:
9:00 AM - 6:00 PM IST

Saturday:
10:00 AM - 4:00 PM IST

Sunday:
Closed

What Can We Help You With?

Please include the following information in your email to help us assist you better:

For Order Inquiries: Your Order ID, registered email, and description of the issue
For Technical Issues: Detailed description of the problem, browser/device information, screenshots if possible
For Refund Requests: Order ID, reason for refund, payment details
For Account Issues: Registered email address, username, description of the problem
For Partnership/Business: Company name, proposal details, contact information

Support Categories

Order Support

Questions about your order, tracking, delivery, or order modifications. Email us with your Order ID for faster assistance.

Returns & Refunds

Need to return a product or request a refund? Please review our Cancellation & Refund Policy first, then contact us with your order details.

Story Creation Help

Having trouble creating your personalized story? Need help with character customization or AI generation? We're here to help!

Payment Issues

Experiencing payment failures, double charges, or payment confirmation issues? Contact us immediately with transaction details.

Account Management

Need help with login, password reset, account settings, or account deletion? We'll guide you through the process.

Business & Partnerships

Interested in bulk orders, corporate gifting, or business partnerships? Let's discuss how we can work together.

Before You Reach Out

You might find quick answers in our policy pages:

Terms and Conditions - Understanding our service terms
Privacy Policy - How we protect your data
Shipping Policy - Delivery timelines and process
Cancellation & Refund Policy - Return and refund information

Feedback & Suggestions

We value your feedback! Help us improve Lilitales by sharing:

Feature Requests: What features would you like to see?
User Experience: How can we make the platform better?
Story Quality: Feedback on AI-generated content
Customer Service: How did we do? Rate your experience
General Comments: Any thoughts or suggestions

Your feedback helps us create better experiences for all our users!

Connect With Us

Stay updated with Lilitales on social media:

Social media links coming soon!

Kothamangalam, Ernakulam District, Kerala, India

We're Here for You

At Lilitales, every story matters and every customer is special. Whether you have a question, concern, or just want to share your experience, we're always happy to hear from you.

Let's create magical stories together! ✨

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