At Lilitales, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
1. Information We Collect
1.1 Personal Information
When you create an account or place an order, we collect:
- Account Information: Name, email address, username, password (encrypted)
- Contact Information: Phone number, shipping address
- Payment Information: Processed securely through third-party payment gateways (Razorpay)
- Profile Information: Optional profile photo, preferences
1.2 Content You Create
When using our AI story generation service:
- Story prompts and themes you provide
- Character names and descriptions
- Photos uploaded for character customization
- Generated stories and illustrations
- Story preferences and settings
1.3 Automatically Collected Information
When you use our platform, we automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, interactions
- IP Address: For security and analytics purposes
- Cookies and Similar Technologies: Session data, preferences
- Log Data: Server logs, error reports, performance metrics
1.4 Third-Party Information
We may receive information from:
- OAuth Providers: If you sign in with Google or other services
- Payment Processors: Transaction status and payment confirmation
- Analytics Services: Aggregated usage statistics
2. How We Use Your Information
2.1 Service Delivery
- Create and manage your account
- Generate personalized AI stories and illustrations
- Process orders and payments
- Ship physical books to your address
- Provide customer support
- Send order updates and notifications
2.2 Service Improvement
- Analyze usage patterns to improve our platform
- Train and improve our AI models (using anonymized data)
- Develop new features and services
- Fix bugs and technical issues
- Optimize user experience and interface
2.3 Communication
- Send order confirmations and shipping updates
- Respond to your inquiries and support requests
- Send important service announcements
- Share promotional offers (with your consent)
- Request feedback and reviews
2.4 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized access
- Protect our rights and property
- Enforce our Terms and Conditions
- Resolve disputes
3. Information Sharing and Disclosure
3.1 We DO NOT Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Payment Processors: Razorpay (for secure payment processing)
- Hosting Services: Cloud infrastructure providers (Google Cloud Platform)
- AI Services: OpenAI, Google Gemini (for content generation)
- Shipping Partners: Courier services (for order delivery)
- Email Services: Email delivery platforms
- Analytics Tools: Usage analytics and performance monitoring
These providers are contractually obligated to protect your data and use it only for specified purposes.
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our policies and terms
- Protect our rights, privacy, safety, or property
- Respond to claims or legal actions
3.4 Business Transfers
If Lilitales is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Storage and Security
4.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: Data transmitted over HTTPS/TLS
- Password Protection: Passwords are hashed and encrypted
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and updates
- Secure Servers: Protected cloud infrastructure
- Firewalls: Network security and intrusion detection
4.2 Data Storage Location
- Data is stored on secure servers in India and/or cloud platforms
- Some data may be processed by international service providers (with appropriate safeguards)
- We comply with applicable data protection regulations
4.3 Data Retention
- Account Data: Retained while your account is active
- Order History: Retained for 7 years (for legal and tax purposes)
- Payment Data: We do not store complete payment card details
- Generated Content: Retained as long as your account is active
- Log Data: Typically retained for 90 days
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Download your data (data portability)
- View your order history and generated content
You can manage most of this through your account settings.
5.2 Account Deletion
- You can request account deletion by contacting us
- We will delete your personal information within 30 days
- Some information may be retained for legal or security purposes
- Order history may be retained (anonymized) for record-keeping
5.3 Marketing Communications
- You can opt-out of promotional emails via unsubscribe links
- You can manage email preferences in your account settings
- Essential service emails (order updates) cannot be opted out
5.4 Cookie Preferences
- You can control cookies through your browser settings
- Disabling cookies may affect platform functionality
- We use both session and persistent cookies
6. Children's Privacy
While our platform creates content for children, our services are intended for use by adults (18+ years):
- We do not knowingly collect information from children under 13
- Parents/guardians must create accounts and place orders
- If we discover we've collected children's data, we will delete it promptly
- Parents have control over children's information in stories
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Required for platform functionality and security
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our platform
- Authentication Cookies: Keep you logged in securely
7.2 Third-Party Cookies
Some third-party services may set their own cookies:
- Payment processors (Razorpay)
- Analytics providers
- Social media platforms (if integrated)
8. AI and Content Generation
8.1 AI Training
- Your prompts and content may be used to improve our AI models
- Personal information (names, photos) is not used in AI training
- Generated content is treated as your personal data
- We use third-party AI providers (OpenAI, Google) who have their own privacy policies
8.2 Content Ownership
- You own the stories and illustrations generated for you
- We retain a license to display content for service operation
- Publicly shared stories may be visible to other users
9. International Users
If you access Lilitales from outside India:
- Your information may be transferred to and processed in India
- We comply with applicable international data protection laws
- By using our service, you consent to this transfer
- We implement appropriate safeguards for international transfers
10. Third-Party Links
Our platform may contain links to third-party websites or services:
- We are not responsible for their privacy practices
- We encourage you to read their privacy policies
- This policy applies only to Lilitales services
11. Changes to This Policy
- We may update this Privacy Policy periodically
- Material changes will be notified via email or platform announcement
- Continued use after changes constitutes acceptance
- Previous versions are archived and available upon request
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to non-discrimination for exercising your rights
13. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
14. Data Breach Notification
In the unlikely event of a data breach:
- We will investigate and assess the breach immediately
- Affected users will be notified within 72 hours
- We will report to relevant authorities as required by law
- We will take steps to prevent future breaches
15. Contact Us
16. Consent
By using Lilitales, you consent to:
- The collection and use of information as described in this policy
- Data processing by our third-party service providers
- Transfer of data to servers in India or other locations
- Use of cookies and similar technologies
Your Privacy Matters: We are committed to protecting your personal information and being transparent about our data practices. If you have any concerns or questions, please don't hesitate to contact us.
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