Welcome to Lilitales! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, placing an order, or using any part of the Lilitales platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Cancellation & Refund Policy, and Shipping Policy.
2. Description of Service
Lilitales provides an AI-powered platform for creating personalized children's storybooks. Our services include:
- AI-generated story creation based on user inputs
- Character customization and illustration generation
- Digital story viewing and downloading
- Physical book printing and shipping services
- Story sharing and community features
3. User Accounts
3.1 Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old or have parental consent to use our services
- One person or entity may not maintain multiple accounts
3.2 Account Responsibilities
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized access or security breach
- We reserve the right to suspend or terminate accounts that violate these Terms
4. Intellectual Property Rights
4.1 Your Content
- You retain ownership of any content you provide (names, photos, story ideas)
- By submitting content, you grant Lilitales a license to use it to provide our services
- You represent that you have the right to use any photos or content you submit
- You are responsible for ensuring your content does not infringe on third-party rights
4.2 Generated Content
- Stories and illustrations generated through our platform are created for your personal use
- You receive a personal, non-exclusive license to use generated content
- Commercial use of generated content requires written permission
- Lilitales retains rights to the AI models, algorithms, and platform technology
4.3 Platform Content
- All content on the Lilitales platform (design, text, graphics, logos) is protected by copyright
- You may not copy, modify, distribute, or create derivative works without permission
- Trademarks and brand names are the property of Lilitales
5. User Conduct
You agree NOT to:
- Use the service for any illegal or unauthorized purpose
- Create content that is offensive, harmful, or inappropriate for children
- Impersonate any person or entity or misrepresent your affiliation
- Interfere with or disrupt the service or servers
- Attempt to gain unauthorized access to any part of the service
- Use automated scripts or bots to access the service
- Reverse engineer or attempt to extract source code
- Resell or redistribute our services without permission
- Upload malicious code, viruses, or harmful content
- Harvest or collect user information without consent
6. Orders and Payments
6.1 Pricing
- All prices are listed in Indian Rupees (INR) unless otherwise stated
- Prices are subject to change without notice
- We reserve the right to modify pricing for promotions or special offers
- Prices include applicable taxes unless stated otherwise
6.2 Payment
- Payment must be received before order processing begins
- We accept payments through Razorpay and other approved payment gateways
- You authorize us to charge your payment method for all fees
- Payment information is processed securely through third-party providers
6.3 Order Confirmation
- Orders are confirmed only after successful payment processing
- We will contact you within 24-48 hours to confirm order details
- We reserve the right to refuse or cancel any order at our discretion
- You will receive email notifications for order status updates
7. AI-Generated Content Disclaimer
Important disclaimers regarding AI-generated content:
- Stories and illustrations are generated using artificial intelligence
- AI-generated content may occasionally contain unexpected or imperfect results
- We do not guarantee specific artistic styles or story outcomes
- You have the opportunity to review and request revisions before printing
- We are not liable for subjective dissatisfaction with AI-generated content
- Final approval is required from you before physical printing begins
8. Quality and Variations
- Physical books may have slight color variations due to printing processes
- Minor variations in paper quality or binding are within acceptable standards
- Digital proofs may appear different from physical prints due to screen variations
- We strive for the highest quality but cannot guarantee 100% perfection
9. Shipping and Delivery
Please refer to our detailed Shipping Policy for complete information. Key points:
- Delivery timelines are estimates and may vary
- You are responsible for providing accurate shipping information
- Risk of loss transfers to you upon delivery to the carrier
- We are not liable for delays caused by shipping carriers or customs
10. Limitation of Liability
To the maximum extent permitted by law:
- Lilitales provides services "as is" without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for the specific order
- We are not liable for third-party service failures (payment processors, shipping)
- We are not liable for user error, misuse, or content violations
11. Indemnification
You agree to indemnify and hold Lilitales harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your violation of any third-party rights
- Content you submit or create through the platform
- Your use or misuse of the service
12. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
13. Content Moderation
- We reserve the right to review and moderate user-generated content
- Content that violates our policies may be removed without notice
- Repeated violations may result in account suspension or termination
- We may use automated systems to detect inappropriate content
14. Third-Party Services
- Our platform integrates with third-party services (payment processors, AI providers)
- Your use of third-party services is subject to their respective terms
- We are not responsible for third-party service failures or policies
- Links to external websites are provided for convenience only
15. Modifications to Service
- We reserve the right to modify or discontinue services at any time
- We may update features, pricing, or policies without prior notice
- We will make reasonable efforts to notify users of significant changes
- Continued use after changes constitutes acceptance of new terms
16. Termination
16.1 By You
- You may close your account at any time by contacting us
- Termination does not affect obligations for pending orders
- Downloaded content may be retained for personal use per the license
16.2 By Us
- We may suspend or terminate accounts for Terms violations
- We may terminate service with or without cause at our discretion
- Upon termination, your right to use the service ceases immediately
- We may delete account data per our data retention policy
17. Dispute Resolution
17.1 Informal Resolution
Before initiating formal proceedings, please contact us to attempt informal resolution of any disputes.
17.2 Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.
17.3 Arbitration
If informal resolution fails, disputes may be resolved through binding arbitration in accordance with Indian arbitration laws.
18. Force Majeure
We are not liable for failure to perform obligations due to circumstances beyond our control, including:
- Natural disasters, pandemics, or acts of God
- Government actions, regulations, or restrictions
- Wars, terrorism, or civil unrest
- Internet or telecommunications failures
- Strikes or labor disputes
19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
20. Entire Agreement
These Terms, along with our Privacy Policy, Cancellation & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Lilitales.
21. Contact Information
Last Updated: October 4, 2025
By using Lilitales, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
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