At Lilitales, we are committed to delivering your personalized storybooks safely and promptly. This policy outlines our shipping processes, timelines, and terms.
1. Shipping Coverage
1.1 Domestic Shipping (India)
We currently ship to all locations within India, including:
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural and remote areas (delivery times may vary)
- PIN codes served by major courier services
1.2 International Shipping
International shipping is currently not available. We are working to expand our services globally. Please check back for updates.
2. Order Processing Time
Your personalized book goes through several stages before shipping:
| Stage |
Duration |
Description |
| Order Confirmation |
24-48 hours |
We review your order and contact you for final confirmation |
| Printing |
3-5 business days |
Your book is professionally printed and quality checked |
| Packaging |
1 business day |
Secure packaging to ensure safe delivery |
| Dispatch |
1 business day |
Handed over to courier partner |
Total Processing Time: 5-8 business days before dispatch
3. Shipping Methods and Timelines
3.1 Standard Shipping
Our default shipping method for all orders:
- Courier Partners: Blue Dart, Delhivery, DTDC, or India Post
- Delivery Time: 3-7 business days after dispatch
- Tracking: Tracking number provided once shipped
- Cost: Included in order price or calculated at checkout
3.2 Express Shipping
Available upon request for urgent orders:
- Courier Partners: Blue Dart Express, FedEx
- Delivery Time: 2-3 business days after dispatch
- Additional Cost: ₹200-₹500 depending on location
- Availability: Selected PIN codes only
3.3 Delivery Timeline Estimates
| Location Type |
Standard Shipping |
Express Shipping |
| Metro Cities |
3-5 business days |
2-3 business days |
| State Capitals |
4-6 business days |
2-3 business days |
| Tier 2/3 Cities |
5-7 business days |
3-4 business days |
| Remote Areas |
7-10 business days |
Not Available |
Note: Timelines are estimates and may vary during peak seasons, holidays, or due to unforeseen circumstances.
4. Shipping Charges
4.1 Standard Charges
- Single Book: ₹50-₹100 (depending on location)
- Multiple Books: Additional ₹30 per book
- Free Shipping: On orders above ₹999 (promotional, if applicable)
4.2 Remote Area Charges
Additional charges of ₹50-₹150 may apply for:
- Remote or difficult-to-reach locations
- Areas requiring special courier arrangements
- Island territories
5. Order Tracking
5.1 Tracking Information
Once your order is dispatched, you will receive:
- Email notification with tracking number
- SMS with courier partner details
- Tracking link to monitor delivery status
- Real-time updates through your account dashboard
5.2 Tracking Your Order
- Log in to your Lilitales account
- Go to "My Orders"
- Click on the order to view tracking details
- Or use the tracking number on the courier website
6. Delivery Process
6.1 Delivery Attempts
- Courier partners will make 2-3 delivery attempts
- You will be contacted via phone before delivery
- Ensure your phone number is correct and accessible
- Provide delivery instructions if needed (gate code, landmark, etc.)
6.2 Failed Delivery
If delivery fails after multiple attempts:
- Package will be held at the local courier office for 5-7 days
- You can arrange pick-up from the courier office
- After 7 days, the package will be returned to us
- Return shipping charges may apply for re-delivery
6.3 Proof of Delivery
- Signature or OTP verification required for delivery
- Photo proof of delivery may be captured
- Delivery confirmation sent via email and SMS
7. Packaging
We take great care in packaging your books:
- Protective Materials: Bubble wrap, corrugated boxes, or padded envelopes
- Moisture Protection: Sealed plastic wrapping
- Tamper-Proof: Sealed packaging with Lilitales branding
- Eco-Friendly: Recyclable packaging materials when possible
8. Address Accuracy
8.1 Your Responsibility
You are responsible for providing accurate shipping information:
- Complete and correct delivery address
- Valid PIN code
- Working phone number
- Recipient name and contact details
8.2 Address Changes
- Address can be modified before order is dispatched
- Contact us immediately if you need to change the address
- Once dispatched, address cannot be changed (courier policy)
- Address verification may be conducted before dispatch
8.3 Incorrect Address
If an order is returned due to incorrect address:
- We will contact you to verify the correct address
- Re-delivery charges will apply
- Refund will be processed if you choose not to re-ship
9. Damaged or Lost Shipments
9.1 Damaged Packages
If your book arrives damaged:
- Do not accept the package if visible damage is present
- Take photos of the damaged packaging and product
- Contact us within 48 hours of delivery
- We will arrange a replacement at no additional cost
9.2 Lost Shipments
If your order is marked as delivered but not received:
- Check with family members or neighbors
- Contact your building security or reception
- Verify the delivery address on the tracking
- Contact us within 7 days to initiate an investigation
- We will coordinate with the courier partner to locate the package
- Replacement or refund will be provided if package cannot be located
10. Delays and Exceptions
10.1 Possible Delays
Delivery may be delayed due to:
- Natural disasters or extreme weather conditions
- Political unrest or strikes
- Courier service disruptions
- Incorrect or incomplete address information
- Recipient unavailability
- Festival seasons or peak shopping periods
- Remote location access issues
10.2 Communication
In case of delays:
- We will notify you via email or phone
- Updated timeline will be provided
- You can cancel and request refund if delay is excessive
11. Order Splitting
If you order multiple books:
- Books may be shipped together or separately depending on production schedule
- Separate tracking numbers will be provided for split shipments
- No additional shipping charges for split shipments
- You will be notified if your order is split
12. Undeliverable Addresses
Some addresses may be unserviceable by our courier partners:
- We will contact you if your address is unserviceable
- Alternative shipping arrangements will be discussed
- Full refund provided if shipping is not possible
- You may provide an alternative address in a serviceable area
13. Customs and Taxes
For domestic (India) orders:
- All applicable taxes are included in the order price
- No additional customs duties or taxes
- GST invoice provided with shipment
14. Contact for Shipping Issues
15. Policy Updates
This shipping policy may be updated to reflect:
- Changes in courier partnerships
- Expansion to new service areas
- Updated delivery timelines
- Revised shipping charges
Note: While we make every effort to deliver on time, the estimated delivery timelines are not guaranteed. We appreciate your patience and understanding.
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